Rapid access to occupational health assessments
Get an expert medical opinion with our nationwide occupational health assessment service
Expert medical advice
We provide assessments in 3 working days and deliver robust medical advice. That give you rapid access to specialist support.
Get an answer quickly
With rapid access to assessments and quick reporting, you can quickly make informed business decisions. Reports are provided within 3 days, subject to consent.
With access to clinics in London, Birmingham, Manchester, Bristol, Cardiff, Newcastle, Edinburgh, Leeds, Exeter, Aberdeen, Glasgow, Belfast, Guildford and Liverpool, we're always able to help.
High quality care
Our team are accredited by specialist medical bodies, each has a Diploma in Occupational Medicine and at least 5 years' post-qualification experience, giving you access to robust and helpful advice.
Guidance and support
We'll guide you through the best questions to ask and how to work towards successful outcomes. We provide dedicated administration, specialist advice and insight at every step.
Three easy steps
Frequently asked questions
We provide professional medical advice about whether an employee has a medical condition or not. We deliver guidance about how to support a condition, or how a health condition may progress or develop in the future. If used effectively, occupational health can be so much more than managing sickness absence for an employee with a health issue.
Occupational health is the area of healthcare that specialises in the relationship between health and work, specifically the effects of work on health, and the effects of ill health or disability on capacity to work. You can get professional advice to help make sure you don’t make mistakes when managing health at work.
Our service is designed to support those employees who may be unfortunate enough to be ill. It assesses their “fitness to work”, or how effectively a they can perform all the duties that their job involves.
We advise on whether any reasonable adjustments to a role or working environment will help employees to cope both mentally and physically with their current job. Our experts conduct assessments which are an in-depth investigation of the employee’s health. The results are provided to you as a full medical report.
The content of the report provided following an assessment is directly linked with the questions asked at the start of the assessment. We also provide guidance and support on the best questions to ask for referring managers.
All our reports ensure you receive professional medical advice about whether the employee has a medical condition. We provide suggestions about how to support the employee and advice about how things may progress.
It’s important to say that we can’t take management decisions for you. Our advice is limited to professional medical opinions.
Occupational health is an area of healthcare that specialises in the relationship between health and work, specifically the effects of work on health, and the effects of ill health or disability on capacity to work. To support those employees who may be unfortunate enough to be ill, an occupational health assessment can assess their “fitness to work”.
An occupational health assessment assesses how effectively a person can perform all the duties that their job involves and whether any reasonable adjustments to their role or working environment will help them to cope both mentally and physically with their current job. As well as being incredibly useful to help manage the health and wellbeing of your staff, it can also help you manage your Health & Safety risks and obligations too.
There’s more in our What to Expect from Occupational Health Guide.
Early intervention and specialist medical help offer the best prospect of a successful conclusion to a health problem at work. Most absent employees should be able to return to previous duties, however, some may require adjustments to their role or environment.
If you’re concerned about an employee’s ability to do their job, or their mental health, it’s best to seek professional medical advice at the earliest opportunity.
Predicting how a health condition may develop, or how much absence from work can be expected, in the future can be incredibly difficult. It is not an exact science. If surgery is anticipated, it is usually possible to give an estimate of typical or likely absence duration.
Ill health can often be a complicated issue and sometimes it can take time to get a clear answer and a resolution.
The content of the report we provide following an assessment is directly linked with the questions asked at the start of the assessment process. We provide guidance and support about the best questions to ask for referring managers.
You’ll receive professional medical advice about whether the employee has a medical condition, suggestions about how to support the employee and advice about how things may progress (if that’s what you’ve asked us to comment upon).
We can’t take management decisions for you and our advice is limited to professional medical opinions. Whether you choose to act on our advice or not is at your sole discretion.
We guarantee to offer you an appointment with one of our expert occupational health specialists within 3 days of a request. If you’d like to arrange a specific day or time to suit your employee, it can sometimes take a day or two longer.
To make sure we can conduct a thorough assessment, the consultation between the clinician and your employee can take up to an hour.
In order to give you and your employee the best advice, we need to understand the problem clearly. We will provide you with a management referral form to help you collate the basic information we need to conduct our assessment.
Sadly, we are unable to assess employees without a referral form being provided first. This is because we have to be able to demonstrate that we have acted fairly.
- whether we think an individual is fit for the role outlined to us
- whether an underlying health condition is present or not
- when an employer may expect an employee to return to work
- recommendations regarding adjustments if we think the Equality Act may apply
- suggestions for rehabilitation programmes
We’ll provide our full report and commentary for you within three working days of the assessment, subject to the employee’s consent to release the report.
Employees can ask to see the report before it is sent to you and although they can request that any factual inaccuracies are corrected. Employees cannot insist that we change our opinions.
There’s more about this topic in our guide to GP reports.
Yes, you’re very welcome to discuss the history and background to the case before submitting a referral. That helps us to make sure we get the right clinician to support the case. There’s no extra fee for the support, however, we can’t discuss what happens during the assessment, or what’s likely to in our report, until we’ve completed the consent process with the employee. Please contact us for further information.
We’ll always be pleased to provide whatever context and support we can to help explain our reports, for example, clarifying our advice or medical terminology. To ensure we maintain our independence and impartiality, we can’t provide additional information (that’s not already contained in the report) without fully informed consent from the employee.
Although we ask employees to sign a consent form, we can’t release the report without explicit informed consent, which can be retracted at any time.
Although it rarely happens, employees can refuse consent to release the report. In these rare circumstances, you’re then able to make whatever business decisions you need to take based upon what you do know about the case. Depending upon the terms of the contract of employment you have governing your relationship you may be able to pursue the conduct channel.
ACAS also has some useful information and guidance for employers too.
We have different fees depending upon whether the assessment is conducted by a Nurse or a Doctor. Each referral includes a pre-assessment telephone or video consultation with the referring manager and up to a 1 hour assessment. It also includes the compilation and provision of our report, professional opinions and all associated administration, scheduling and service.
We’ll always to our very best to help and will always try to accommodate any late changes. Regrettably, if the appointment is missed or cancelled on the day it’s scheduled we will not be able to use the time booked, so we still need to charge the full assessment fee.
Absolutely, yes, we welcome all major credit and debit cards. We can also provide a pro-forma invoice on request too.
Yes, we’re very pleased to provide pro-forma invoices. We also accept all major credit and debit cards too.
As in all types of medical practice, occupational health assessments are bound by medical confidentiality. All medical information given to us by employees is confidential and can only be given to a third party (the employer) when the employee gives informed consent.
Similarly, the records we hold about employees are held securely and in confidence. Confidentiality and trust are essential to successful health management and employees may withhold information from occupational health, which although it might not be directly related to their job, may influence the nature of our advice.
The duty imposed on us by the GMC to obtain informed consent means that we must let an employee know the occupational health professional’s opinion with respect to their work capacity or capability. This is often done during the assessment. We are obliged to provide a copy of our report to the employee, before it is released to your business.
The employee can see any information, including the referral form you provide to us, and can also insist upon factual changes to any report before it is sent to your business. Should additional information or clarification be required following receipt of the Occupational Health report, a supplementary report may be written. Any supplementary report will also need to be sent to the employee before being released, to ensure transparency for all parties.
It’s important to note that an employee cannot change the opinion of the OH practitioner if they do not agree with it. Supporting an open approach and the need for informed consent, we think you are likely to get the best results by consulting with and involving the employee closely with any referral to occupational health.
For anything other than routine medicals, it is hugely important to advise the employee what issues are being raised before they are sent for an occupational health assessment.
To discuss arranging an occupational health referral, or for any further information, please contact our team.
We’re proud to have strict environmental policies and procedures in place, as well as ethical purchasing and procurement principles embedded within our business.
We’re also pleased to provide financial support and assistance for medical students via a range of sponsorship and bursaries.