Rapid access to occupational health assessments
Get expert medical support and reduce your risks with our nationwide occupational health assessment service
Specialist occupational health assessment service
Occupational health assessments are available nationwide within 2 days. Helpful, effective, medical advice is available right when it’s needed.
Rapid Access
We help fix health problems quickly with specialist medical advice for businesses.
Quick Answers
Assessments are provided within 2 days and we'll take care of all the administration and consent too.
Expert Advice
All our doctors have at least 15 years' experience, so you can rely on their advice.
Appointments in 2 days
Accessing expert occupational health advice quickly is critical for most clients. We provide appointments with occupational health experts nationwide within two working days.
"Outstanding"
Nationwide service
We provide nationwide support for UK businesses. We have access to clinics in London, Birmingham, Manchester, Bristol, Cardiff, Doncaster, Derby, Stockport, Newcastle, Edinburgh, Leeds, Exeter, Portsmouth, Southampton, Plymouth, Aberdeen, Glasgow, Belfast, Carlisle, Liverpool and many more.
"Very efficient service"
We're here to help
We know that getting good advice can be tricky. We understand HR practices, employment law, GDPR and healthcare.
As part of our service, we’ll guide you through the best questions to ask. We’ll provide a dedicated case manager and a consent management package too, helping you stay fully compliant with the law.
Why Choose Us?
Our team are accessible, professional and responsive. We deliver expert insight, right when it’s needed.
All our doctors have at least 15 years’ post-graduate experience, giving you robust and defensible advice.
Occupational health assessments are provided within 2 days of a request.
We’re based in Surrey, although with access to clinics nationwide, we can help wherever you are.
We deliver rapid access to experts in every area of occupational medicine.
A single dedicated case manager will support you and your employee, which helps improve outcomes.
Because our advice is pragmatic, commercially-focussed and defensible, it delivers value to businesses.
Our experts are accredited by specialist medical bodies. Each has a Diploma in Occupational Medicine and at least 10 years’ post-qualification experience.
High Quality Care
"Great service"
B-Corp Certified National Occupational Health Provider
As a B Corp, we’re part of a global community of businesses
that meet high standards of social and environmental impact.
Being a B Corp is about more than being the best. It’s about always working to be better. That’s why B Lab works to evolve certification standards and why B Corps re-certify every three years, to ensure they’re keeping up and improving.
B Corp Certification means that a company has been verified as meeting high standards for social and environmental impact, it has made a legal commitment to stakeholder governance, and that it is demonstrating accountability and transparency by disclosing this record of performance publicly.
"Prompt and efficient service provided"
Sustainable occupational health
We are one of the first nationwide occupational health providers to be certified as carbon neutral. We are committed to sustainability in every area of our business. Our carbon footprint is offset every month.
We’ve ditched single-use plastics and we run an entirely paper-free business. We contribute to a scheme that plants 30 trees in the UK every month. All our team want to leave the planet in good shape for generations to come.
"First class service"
Our team of medical experts
Our Business in Numbers
Years of combined experience
Appointments available weekly
Client employees covered
Occupational health reports
01.
Discover
We provide free initial advice. That helps to build a clear picture of the case. It’s the first step in the case management process.
02.
Define
Support is provided for managers to help plan the best route towards positive outcomes.
03.
Designate
Our expert doctors are matched to the presenting case. That gives you the best advice about the condition.
04.
Assess
Assessments take up to an hour. Appointments are within 2 working days.
05.
Report
Reports are delivered within 3 days of the assessment (subject to consent).
06.
Support
Dedicated administration support is provided. You’re always kept fully informed.
"Really responsive and helpful"
Frequently Asked Questions
We provide professional medical advice for businesses. That includes guidance about how to support a medical condition, or how a health condition may progress or develop in the future.
If used effectively, occupational health is much more than managing sickness absence. You can get professional advice, to help make sure you don’t make mistakes managing health at work.
Our doctors help those who may be unfortunate enough to be ill, assessing fitness to work. For example, how effectively someone can perform their job. We’ll advise on whether adjustments to a role or environment may be necessary too.
Assessments are an investigation of the employee’s health, provided as a full medical report. The content of the report provided is linked with the questions asked. Therefore, we also provide guidance and support on the best questions to ask.
The reports ensure you receive professional medical advice. Nonetheless, we’ll suggest how to support the employee. However, we can’t take management decisions for you.
All employers have a legal duty to protect their staff, which is set out in the Health & Safety at Work Act. Some of the costs of absence, ill health and accidents at work are highlighted by the HSE.
There are lots of reasons why it makes business sense to manage health conditions at work. Many of them are outlined in the CIPD’s annual health and wellbeing at work report, which also has specific advice about how to approach supporting long-term health conditions.
The most common conditions we support are anxiety, stress, depression, long-covid, bad backs, physical problems, dependency issues, repeated short-term absence from work and post-surgical rehabilitation.
There’s more information about why occupational health assessments matter provided in this detailed article.
To support those employees who may be be ill, a referral to occupational health can assess their fitness to work.
An occupational health assessment is a review of how effectively a person can perform their job. We’ll let you know if adjustments to a role or environment will help.
Occupational health can be incredibly useful to manage the health of your staff. It can also help you manage your Health & Safety risks and obligations too.
You can learn more in our What to Expect from Occupational Health Guide.
Early intervention and specialist medical help offer the best prospect of a successful conclusion to a health problem at work.
Most absent employees should be able to return to previous duties, however, some may require adjustments to their role or environment.
If you’re concerned about an employee’s ability to do their job, or their mental health, it’s best to seek professional medical advice at the earliest opportunity.
We’re pleased to provide a specialist mental health assessment service too.
If there is an underlying medical condition or longer-term disability, this does not necessarily mean that the employee will be unfit for work.
Sometimes adjustments at work are suggested (e.g. working reduced hours for a limited period). Therefore, you can demonstrate you are doing all you can to support your employee appropriately.
Where necessary, we can also help identify if the nature of an employees’ work might be having a detrimental effect on their health. That means advice can be provided to avoid any further deterioration.
When the Equality Act 2010 replaced the Disability Discrimination Act (from 1995) it brought a number of changes to management practices.
You can no longer ask questions about an employee’s mental or physical health, unless they are directly related to their workplace role or duties.
That means that questions to occupational health should be related to capability, for example, “is the employee capable of working full days?”. Employers should also avoid asking employees about the content of an occupational health assessment, other than the information provided in the report.
You cannot demand to know about illness or specific conditions, even it causes absence from work. However, employers can request a ‘fit note’ from a GP, although they generally do not provide any detail.
Arranging an occupational health appointment ensures you can manage risks, whilst fully complying with the Equality Act, moving you towards a successful return to work.
Predicting how a health condition may develop (or how much time off work is likely) can be incredibly difficult. It is not an exact science. If surgery is anticipated, it is usually possible to give an estimate of typical or likely absence duration.
Ill-health can often be a complicated issue and sometimes it can take time to get a clear answer and a resolution.
The content of the reports we provide following an assessment is linked with the questions asked at the start of the assessment process. We provide guidance and support about the best questions to ask.
You’ll receive professional medical advice about whether the employee has a medical condition, or suggestions about how to support the employee and advice about how things may progress.
We can’t take management decisions for you and our advice is limited to professional medical opinions.
Occupational health appointment information
We guarantee to offer you an appointment with one of our expert occupational health specialists within 2 days of a request.
If you’d like to arrange a specific day or time to suit your employee, it can sometimes take a day or two longer.
To conduct a thorough assessment can take up to an hour. Reports are provided within 3 days of the appointment (subject to consent).
In order to give you and your employee the best advice, we need to understand the problem clearly. We’ll ask you to complete a referral form to help the information we need to conduct our assessment.
Sadly, we are unable to assess employees without a referral form being provided first. This is because we have to be able to demonstrate that we have acted fairly. Click to learn more about our privacy policy.
We’ll give you information that will help you to make decisions about an employee’s health-related problems. It helps you to comply with the law.
Although we will always try to be as helpful as possible, we can only answer the questions that you have asked of us in your referral.
Our reports are as detailed and comprehensive as possible. If asked in the referral, we’ll answer:
- whether we think an individual is fit for the role outlined to us
- if an underlying health condition is present or not
- when an employer may expect an employee to return to work
- recommendations regarding adjustments if we think the Equality Act may apply
- suggestions for rehabilitation programmes
Reports are provided within 3 working days (subject to consent).
Employees can ask to see the report before it is sent to you, to check for factual inaccuracies. They can request that any factual mistakes are corrected.
Employees cannot insist that we change our opinions.
There’s more about this topic in our guide to GP reports.
You can discuss the history and background to the case before submitting a referral. That helps us to make sure we get the right clinician to support the case.
We can’t discuss what happens during the assessment, or what’s likely to in our report. We always have to complete a consent process with the employee. Please contact us for further information.
We are pleased to provide whatever help we can to explain our reports, for example, clarifying our advice or medical language.
To ensure we maintain our independence and impartiality, we can’t provide additional information (that’s not already contained in the report) without fully informed consent from the employee.
Although we ask employees to sign a consent form, we cannot release the report without explicit informed consent. Consent can be retracted at any time. Very rarely, employees can refuse consent to release the report.
In these circumstances, you’re then able to make whatever business decisions you need to take based upon what you do know about the case. ACAS also has some useful information and guidance for employers too.
Commercial information
We have different fees depending upon whether the assessment is conducted by a Nurse or a Doctor. You can read more about our team of experts in our occupational health doctors page.
Each referral includes a pre-assessment telephone and up to a 1 hour assessment. It also includes the compilation and provision of our report, professional opinions and all associated administration, scheduling and service.
We’re pleased to be able provide preferential terms for charitable and educational bodies. Please contact us for our current professional fee schedule.
We always to our very best to help and will always try to accommodate any late changes. Regrettably, if the appointment is missed or cancelled on the day, or less than 24 hours notice is provided to cancel or re-schedule, we still need to charge the full assessment fee. This is because we cannot reuse the time once it has been set aside for the appointment.
Yes, we welcome all major credit and debit cards.
Yes, we can invoice your company. We can provide pro-forma invoices too.
We have strict environmental policies and procedures in place, as well as ethical purchasing and procurement principles.
We have been awarded Trade Mark Surrey Hills accreditation in response to our commitment to quality and sustainability. We are a paper-free business.
We also provide financial support and assistance for medical students via a range of sponsorship and bursaries.
You can learn more about how we use, manage and store data, plus the basis which we use for processing health data in our Privacy Notice.
Employers can learn more about their responsibilities and how to manage employee health data via our Guide to Managing Employee Health Data.
"Support was fantastic"
